ONG - ANTIOXIDANT COCOA BAR

HOW CAN I CANCEL MY ORDER?

If you would like to cancel your order, please contact us with your order number and full name.

 

HOW DO I RETURN MY PRODUCT?

Please refer to our Returns Policy or contact us.

 

RETURNS POLICY

If you change your mind and would like to return your product, ONG-ENRGi offers a 14-day refund policy, as long as the product is unused, returned in the original packaging, and you have notified us of the reason for the return. We cannot offer a refund if the item has been opened, due to hygiene reasons, unless the product is faulty or sent in error.

Note: When returning products, you will need to pay for your own shipping cost.

ONG-ENRGi will be happy to reimburse your shipping cost with your refund, provided you can provide a receipt or proof of your shipping costs.

If you need further assistance regarding the refund policy, please contact us.

UK ONLY

Delivery is free for all UK orders of £23.92 and over. Orders below £23.92 incur a £4.99 delivery cost.

Please input your address details at checkout to see if your order qualifies for free shipping.

All products will be dispatched within 1-2 business days from order, Monday to Friday.

 

Delivery Estimates:

• Order before 2 pm, Monday to Friday – Estimated 2-3 working days
• Order after 2 pm, Monday to Friday, or all day Saturday & Sunday – Estimated 3-4 working days

Please note: Delivery times may be slightly longer following special promotions, seasonal offers, bank holidays, and public holidays.

 

DO YOU SHIP INTERNATIONALLY?

Currently, we do not provide this service. For further information, please contact us.

 

WHERE IS MY ORDER?

If you are a UK customer and have not received your order within the estimated time frame, please contact us immediately.

 

CAN MY SHIPPING ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?

Yes, we can send your order to an alternate address. We will also need the cardholder's billing address for security checks, but the order will be shipped to the address entered in the delivery details section at checkout.

If you have any special instructions for your order, such as mixing a box of 8 or specific delivery instructions, please do the following:

1. Add the desired quantity to your shopping cart.

2. Go to the view cart page. 

3. Use the "ADD A NOTE" section for special instructions.